Scrum Master/Product Analyst

We are a healthcare technology company, and for over 20 years, OSI’s purpose has been to help good people do great things and provide incredible software solutions to clients of all sizes. As a tech services organization, we’re building a sustainable, ethical technology services business, partnering with exceptional clients who benefit from our ability to deliver. We’re a small company with a family-style atmosphere – small enough to move fast and close enough to share in the white-glove experience we’ve become known for.

We are looking for a talented Scrum Master to join us in the development of an enterprise healthcare software product for one of our clients. This unique role blends the functions of a Product Analyst and a Scrum Master within a software engineering team. Working primarily as a Scrum Master, you’ll reinforce our agile practices and help facilitate scrum ceremonies. You’ll also partner with engineers to deliver high-impact features that enhance our platform as a Product Analyst. Our next hire will become a domain expert and ensure the team builds quality products that meet user and business needs while also reinforcing the focus of our engineers and managing external
expectations. You will be a critical point of contact for production support, documentation, coaching and mentoring within the team, and removing impediments that block team progress.

• Remove Obstacles – Identify and remove any blockers or impediments that could slow down the team’s progress by resolving resource issues, dealing with external dependencies, or facilitating communication between stakeholders and members of the feature team.
• Provide Guidance – Coaching the engineering team on Agile/Scrum best-practices, principles, and promoting self-management.
• Track & Report – using metrics to track team’s progress through sprint cycles and utilize metric reports to maintain alignment and transparency with stakeholders.
• Represent the Team – Effectively communicate the status of the team’s work, including current and upcoming backlog items, and advocate for team priorities.
• Advocate the User – Ensure that user needs are front and center in all decision-making processes and be the voice of the user within the team during refinement and planning sessions.
• Offer Domain Expertise – Understanding what the team is responsible for and lead exercises to model domain knowledge into actionable backlogs and assisting in team refinements.
• Manage Backlogs – Advocate for prioritization of backlog based on domain knowledge and business priorities while helping create and refine user stories that meet the INVEST criteria in the LeSS framework

Education and Experience level

• A bachelor’s degree in a related field is preferred (or equivalent experience)
• Certification(s) in Agile/Scrum Product Ownership or Scrum Framework methodology preferred, but not required
• Four (4) years of experience as a liaison between internal/external business leads and the end user
  community in an Agile/Large-Scale Scrum (LeSS) environment.

Location & Citizenship Requirements

As this will support a U.S.-based healthcare client, it is required that you also meet the following criteria to be
considered:

• Current U.S. citizen with no employment restrictions or sponsorship requirements. If you are not a current U.S. citizen, we cannot consider you for this role
• Located in the U.S. and able to work full-time remotely (this team is distributed)

Required Skills

• Experience within, and a firm understanding of, Agile/Scrum methodology and the software development lifecycle
• Ability to overcome obstacles in the SDLC with minimal external intervention
• Excellent communication and interpersonal skills, with the ability to represent both the user’s and team’s perspectives to various stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, agile environment.
• Proficiency in creating documentation that is both technical and user-facing.
• Proven experience in a Product Analyst, Business Analyst, or similar role in a software development environment, preferably with Agile project management functions.
• Strong knowledge of domain modeling (including Domain-Driven Design) and backlog development.

Nice-to-have Skills

• Experience in healthcare technology or familiarity with healthcare delivery platforms is a plus.
• High level of adaptability to changing work environments

• A competitive salary and benefits;
• Friendly work environment and nice attitude;
• Work-life balance;

We would like to hear from you! At OSI, we aim to attract, grow, and retain good people and help them do great things. If OSI and this position sound like a fit, we’d love to consider you for our team

At OSI, we care about our clients, we care about each other, and we care about producing great software.

CLIENTS — We admit that the organization we most want to see succeed is our own. But we’ll quickly acknowledge that we can’t win unless our clients win. There’s no way around this symbiotic relationship. Fortunately, at OSI, we genuinely love to see our partners have breakthroughs in top-line growth, innovation and efficiency.

TEAM — If you’ve ever experienced the excitement that comes from being part a high-functioning team, you’ll understand why people matter. Trust. Accountability. Purpose. Self-confidence. These are all part of that exhilaration, but the whole is more than the sum of its parts. Great teams can get you through the tough times and can unlock greater potential than a group of individual contributors ever will.

PEOPLE – We care about individuals and humankind. That’s why we invest in talent and push people to do their best work. That’s also why we have given colleagues help when they’ve encountered personal crises; paid for surgeries people couldn’t afford; funded capital improvements and arts projects to improve our communities; and closed the office to attend colleagues’ weddings.

SOFTWARE – We care about the code that we write. We take pride in it. We constantly try to improve on it. We adopt best practices when they suit us. We geek out over data and make it work for us. We are not afraid to try the latest & greatest and to support the last year’s. We are ready to make mistakes and learn from them. We know that building great software requires a lot from us and we committed to it.

If this sounds like you and we look like the kind of people that you would like to work with simply reach out to us with your resume and anything else, you are proud of.

All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.